How to Fix Shopify Domain Errors: A Step-by-Step Guide

Solution to  Shopify Domain Errors

Experiencing Shopify domain errors can be frustrating, especially when trying to establish your online store. Whether it’s a verification issue, DNS misconfiguration, or SSL certificate problem, resolving domain errors is crucial for your Shopify store’s functionality. In this guide, we will walk you through common Shopify domain issues and their fixes.

1. Verify Your Domain Settings

The first step in fixing Shopify domain errors is ensuring that your domain settings are properly configured.

Steps to Verify Domain Settings:

1. Log in to Your Shopify Store – Go to your Shopify admin panel.
2. Navigate to Settings – Click on ‘Settings’ and then select ‘Domains.’
3. Check Your Primary Domain – Ensure that your custom domain is set as the primary domain. If it isn’t:
   • Click on your current store URL.
   • Select ‘Change Primary Domain’ and choose your custom domain.
4. Save the Changes – Once done, Shopify should automatically update your domain settings.

2. Check and Configure DNS Settings

For your custom domain to link properly with Shopify, your DNS records must be correctly set up.

Correct Shopify DNS Settings:

• A Record: Should point to Shopify’s IP address 23.227.38.65.
• CNAME Record: Should be shops.myshopify.com.

Steps to Check and Update DNS Settings:

1. Go to Your Domain Provider’s Dashboard – Log in to your domain registrar (GoDaddy, Namecheap, Google Domains, etc.).
2. Find DNS Settings – Look for the option to manage DNS settings.
3. Check A Record and CNAME Record:
   • Ensure that the A Record points to 23.227.38.65.
   • Ensure that the CNAME Record points to shops.myshopify.com.
4. Remove Duplicate Records – If multiple A or CNAME records exist, delete unnecessary entries to avoid conflicts.
5. Save Changes and Wait – DNS changes may take up to 48 hours to propagate.

3. Fix SSL Certificate Errors

SSL errors usually occur when Shopify is in the process of issuing an SSL certificate for your domain. If you see an SSL error such as ‘Unavailable,’ follow these steps:

Steps to Fix SSL Certificate Issues:

1. Go to Shopify Admin Panel – Click on ‘Settings’ > ‘Domains.’
2. Check the SSL Certificate Status – If it’s not active, click ‘Retry SSL Certificate.’
3. Wait for 48 Hours – Shopify automatically generates SSL certificates, but it may take up to 48 hours.
4. Contact Shopify Support – If the SSL certificate is still unavailable after 48 hours, reach out to Shopify Support for assistance.

4. Resolve Domain Redirect Errors

If your domain or subdomain is not properly redirecting to your Shopify store, check for conflicting redirects.

Steps to Fix Redirect Errors:

1. Go to Your Domain Provider’s Dashboard – Locate domain forwarding settings.
2. Ensure Correct Redirects – Make sure your domain is forwarding to the correct Shopify URL.
3. Remove Unnecessary Redirects – If conflicting redirects exist, delete them.
4. Save and Wait for Propagation – Changes may take some time to reflect.

5. Contact Shopify or Domain Provider Support

If you have followed all steps and the issue persists, seek help from:

• Shopify Support – Visit the Shopify Help Center and chat with a support advisor.
• Domain Provider Support – Contact your domain registrar for additional assistance in diagnosing DNS issues.

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