How to Fix Ubisoft Error Code 17013 on Windows 11 (2025 Guide)

If you’re seeing the Quick Assist “session ended” error on Windows 11, you’re not alone. This problem typically shows up with the message:

“We ended the connection because the minimum security requirements on the helper side were not met.”

This updated 2025 troubleshooting guide walks you through quick and effective steps to fix this issue and restore Quick Assist functionality.

 What Causes the “Session Ended” Error in Quick Assist?

This error typically occurs due to:

• Quick Assist app corruption or outdated files
• VPN or network-related conflicts
• Microsoft Store version mismatch

Reset Quick Assist via App Settings

This step repairs and resets the app without uninstalling it.

Steps:

1. Click on Search and type Quick Assist
2. Right-click the Quick Assist icon and select App settings
3. Scroll down and click Repair
4. Click Reset > Confirm by clicking Reset again
5. Close the settings window
6. Reopen Quick Assist to see if the issue is resolved

Why it works: This clears app cache and resets settings without affecting your PC.

Disable VPN Temporarily

VPNs can interfere with Windows security requirements for remote sessions.

Steps:

1. If you’re connected to a VPN, disconnect it
2. Retry launching Quick Assist

If the error stops after disabling VPN, consider adding Quick Assist as an exception in your VPN settings.

Uninstall and Reinstall Quick Assist

Reinstalling from the Microsoft Store ensures you have the latest secure version.

Steps:

1. Right-click the Start menu > Choose Installed Apps
2. Find Quick Assist, click the three dots, and select Uninstall
3. Confirm the uninstall and restart your PC
4. Open Microsoft Store
5. Search for Quick Assist
6. Click Get to reinstall

Tip: Make sure your client (or the person you’re helping) performs the same steps on their side.

What If It Still Doesn’t Work?

If both you and your client have tried the above fixes and Quick Assist still doesn’t work:

• Try using Remote Assistance or Microsoft Teams as a temporary alternative
• Submit feedback to Microsoft via Feedback Hub

 Frequently Asked Questions (FAQ)

•  Why does Quick Assist say “Session Ended”?

This usually happens when security conditions aren’t met on either the helper or client side — often caused by VPNs, outdated apps, or corrupted system settings.

•  Is Quick Assist available in the Microsoft Store?

Yes. As of 2023, Microsoft began distributing Quick Assist through the Microsoft Store instead of pre-installing it.

•  Can I use another remote support tool instead?

Yes. Alternatives include Microsoft Teams, TeamViewer, AnyDesk, or Chrome Remote Desktop.

Final

The Quick Assist session ended error can be frustrating, especially when trying to support someone remotely. But with a few simple steps — resetting, disabling VPN, or reinstalling the app — you can usually fix the problem fast.

Bookmark this guide or share it with others needing remote tech help in Windows 11.

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