How to Fix pcdsrvc_x64.pkms – A Driver Cannot Load on This Device in Windows 11
If you’re seeing the error message pcdsrvc_x64.pkms – A driver cannot load on this device on a Dell computer running Windows 11, you’re not alone. This issue is commonly triggered by Dell SupportAssist, a pre-installed utility. Thankfully, removing or reinstalling it usually resolves the problem.
Here’s a clear, step-by-step guide to fix the error.
Step-by-Step Fix
- Uninstall Dell SupportAssist via Installed Apps
- Right-click the Start menu and choose Installed apps.
- In the app list, search for Dell SupportAssist.
- Click the three dots (⋯) next to it and select Uninstall.
- When prompted again, confirm the uninstallation.
- Follow any on-screen instructions provided by the uninstaller.
- Once uninstalled, restart your computer.
Tip: This step alone fixes the issue for most users.
- Alternative Uninstall Method Using Control Panel
If you prefer the classic method:
- Press Windows + R, type appwiz.cpl, and press Enter.
- Locate Dell SupportAssist in the list of installed programs.
- Right-click it and select Uninstall.
- Follow the uninstallation wizard.
- Restart your PC when done.
- (Optional) Reinstall Dell SupportAssist
Several users report that reinstalling SupportAssist after uninstalling it fixes the error permanently.
To reinstall:
- Visit the official Dell SupportAssist download page.
- Download and install the latest version.
- Restart your PC.
Reinstalling ensures you’re using a compatible and updated driver version.
Takeaways
The error related to pcdsrvc_x64.pkms is specific to Dell systems and is usually tied to outdated or corrupted versions of SupportAssist. Uninstalling and optionally reinstalling the software resolves the issue in most cases.
Frequently Asked Questions
Q1: What is pcdsrvc_x64.pkms?
It’s a system driver associated with Dell’s SupportAssist software.
Q2: Is it safe to uninstall Dell SupportAssist?
Yes. It’s not essential for Windows to run. However, it provides diagnostic tools for Dell systems.
Q3: Will reinstalling SupportAssist bring back the error?
In most cases, no. Reinstalling the latest version tends to eliminate the root cause.
Views: 0