How to Fix Ubisoft Connect Error Dolphin-028 on Windows 11

Ubisoft Connect error Dolphin-028 is a login issue that prevents users from accessing the platform, often displaying the message:

“There was an error during your login to Ubisoft Connect. Please restart your client and try again. Error Dolphin-028.”

If you’re seeing this on your Windows 11 system, follow these steps to fix it.

Step-by-Step Fix for Error Dolphin-028

1. Run IP Configuration Commands

Flushing and renewing your IP can resolve temporary network issues.

Steps:

• Press Windows + S, type CMD, right-click Command Prompt, and choose Run as administrator.
• Type the following commands one by one and press Enter after each:

  ipconfig /release
  ipconfig /renew
  

• Close the window and restart your computer.

2. Run Ubisoft Connect as Administrator

Running with elevated permissions can bypass access issues.

Steps:

• Right-click the Ubisoft Connect shortcut.
• Select Run as administrator.
• Click Yes if prompted by User Account Control.
• Try logging in again.

3. Reconnect Ethernet (If Using Wired Connection)

Sometimes, refreshing your Ethernet connection helps.

Steps:

• Unplug the Ethernet cable.
• Restart your PC.
• Plug the Ethernet cable back in.
• Open Ubisoft Connect as administrator.

4. Clear Ubisoft Connect Cache

Corrupted cache files may block login.

Steps:

1. Open File Explorer.
2. Go to:

   C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\
   

3. Locate the cache folder.
4. Rename it to something like cache.back.
   • If the folder is in use, right-click the Ubisoft Connect icon in the system tray and choose Quit.
   • Then try renaming again.

5. Reinstall Ubisoft Connect

If nothing else works, a clean install can reset everything.

Steps:

1. Right-click the Start button → Select Installed Apps.
2. Find Ubisoft Connect → Click the three dots → Uninstall.
3. Confirm uninstallation and check the box for Delete local save game files.
4. Restart your computer.
5. Visit the official Ubisoft Connect download page and download the latest client.
6. Install it, log in, and enjoy your game.

Final Notes

After trying these steps, the Dolphin-028 error should be resolved. Most users find success after clearing the cache or reinstalling the application. If the issue persists, consider contacting Ubisoft Support.

FAQs

Q: What causes Error Dolphin-028?
A: It’s often triggered by network issues, corrupted cache, or faulty Ubisoft Connect installation.

Q: Will reinstalling Ubisoft Connect delete my saved games?
A: Only if you check the option to delete local save files. Cloud saves will remain unaffected.

Q: Does this issue occur only on Windows 11?
A: No, it may appear on other Windows versions too, but this guide focuses on Windows 11.

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